Shipping
- Orders are packed Monday to Friday.
- Tracking details are sent by email once your package leaves our studio.
- Delivery speed depends on destination and shipping method selected at checkout.
Help Center
Everything you need to know about ordering yarn, shipping times, returns, and product care.
Returns
- Unused yarn in original condition can be returned within 14 days of delivery.
- Please include your order number in every request.
- Return shipping is non-refundable unless there is a product issue.
Yarn Care
- Check each product page for fiber-specific washing instructions.
- Store yarn in a cool, dry place away from direct sunlight.
- For hand-dyed skeins, test colorfastness before larger projects.
Order Support
- Need to change or cancel an order? Contact us as soon as possible.
- If an item becomes unavailable after purchase, we will email alternatives.
- For custom requests, include full project details in your message.
Still Need Help?
Our team is happy to help with product questions, order updates, and recommendations.
Contact Us